Step 1 - To make the deposit, you need go to [Wallet] page and click on [Deposit]
Step 2 - Find the wallet address in 'Wallet address' field, then copy and paste the wallet address to a third party service to initiate the transaction. We have guides for several services:
Note: Do not forget that each asset in your account has a separate unique address. It’s not possible to send certain coins to the wrong address, the funds can be lost forever. So always double-check any transaction.
Step 3 - Receive your deposit. Once your funds reach us, you will see a pending transaction at the very bottom of the [Wallet] page in the "Latest transactions" section. The funds will be reflected on your account shortly.
We keep our software up-to-date, so sometimes deposits may be temporarily shut down for technical maintenance.
To find out the status of deposits of a certain coin, open the System Monitor page and see the coin status in the first column labeled "Deposits". Red color means that your deposit may be delayed and will come through once the deposits get enabled.
Contact us at email@example.com
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