If you have enabled Whitelist on your account, you can only withdraw funds to whitelisted addresses.
If your destination address is not whitelisted, there are three things you can do:
- When you see this error, make sure that the destination address matches the address added to your Whitelist exactly. Also, check if upper/lowercase letters are matching.
- Second, please keep in mind that you need to whitelist an address for each coin or token separately.
Important: After adding a new address/payment id to your Whitelist, all withdrawals will be suspended on your account for 48 hours. You will see a notification about it on your Account page. This is a security measure for the safery of your funds.